Returns policy is trash. Won't gaurantee or stand behind their products with a reasonable returns policy.
Asked what their price was for getting brakes tightened (easy DIY i just dont have time to do it myself) and they were rude to me in response. Not going back.
I visited this shop for a quick seat upgrade. The staff was very friendly and patient while I picked out a new seat. The conversation with the staff was very approachable and I mentioned that the chain on my bike was skipping during my ride earlier that day. The staff graciously offered to take a look, since I had the bike with me during the sale. The staff then re-tightened everything AND installed my new bike seat, free of charge, thoroughly explaining the problem afterwards. Could not be more pleased with the experience. The staff clearly had a passion for bikes and wanted to help in any way he can. I felt like I was being treated like a friend rather than a mere customer. I will most definitely come back for future services, accessories, and any other bike related issues.
Best bike shop I've been to. I was really impressed by their service department. I got super fast quality service. The service is a little bit expensive, but the quality was so high that it made it worth it...and I'm a cheapskate!
Over priced. Same stuff at walmart and amazon for half the price.
Took my bike in to have a flat fixed and for a tune-up. Both times the entire service staff was very helpful and accommodating. Pat and Ben were both outstanding! Definitely recommend this location!
I brought my poor condition vintage Trek bike to Race Pace in Ellicott City to see what could be done with it. Justin C. gave me an honest assessment of what it needed and we agreed it wouldn't be worth repairing. He showed me some reasonably priced new Trek bikes and with the detailed information Justin provided, I felt comfortable buying a new one. Unlike buying a new car, there was absolutely no pressure on me to buy. Justin answered the many questions I had honestly and patiently. I asked him about a number of accessories and he did a great job of keeping the final cost around my budget. He adjusted the bike to fit my needs and comfort. I was able to test drive my new bike around their lot and they even supplied a loaner helmet that I liked so much, I bought one for myself! All in all, I had an excellent experience at Race Pace. I was super impressed with Justin's knowledge of bikes and his exceptional customer service skills. Working with someone like Justin made all the difference in the world for a more inexperienced rider like myself. I will definitely be coming back to Race Pace in Ellicott City to buy my wife's bike. Thanks again Justin! Greg
Race Pace Bicycles is a US Bicycle Store based in Ellicott City, Maryland. Race Pace Bicycles is located at 3258 Bethany Ln, Ellicott City, MD 21042, USA.
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