I'm amazed at the stupidity of this store's decision not to accept a brand-new Play Station 4 (still in the original box, and never opened),as a trade-in for a X-Box 1. We were told that we needed to take it out of the box and play with it for a while before they would accept it as a trade-in. Simple enough. When it was clear that logic wasn't part the discussion, we simply drove 10-minutes down Rt 40 the store in Catonsville. Where they were more than glad to accept a brand-new, never used Play Station 4 as a trade-in. Guess who's getting our business in the future!
I traded 5 games, and they didn't give me any credit for 2 of them! They just took them! Even though they were on the trade value site... Stupid
Service is pretty good except store will not have something when the website says that they do though.
Before coming into the store, I checked on both the GameStop website and on the mobile app to make sure this store had the item I was looking for (it isn't the most common thing so I didn't want to assume they had it, wanted to make sure). When I told the gentleman working what I was looking for, he proceeded to look on the computer in the store, he then tells me they are out of stock. I told him that it said it was in stock in this store, he then just tells me that Rolling Rd store has it in stock. Most of the time, when I say something about it being online, they will check the shelves. This kid didn't even leave behind the desk. He had a slight attitude and this is the same attitude I get from almost every person I've dealt with in the past at this store except for a gentleman I've dealt with a few times named Tony. They have this "better than thou" attitude about them. Yet, the one time I have been to the Rolling Rd store, they have been nothing but incredibly kind and helpful. Even though this store is right around the corner from my house, I am going to be driving 4 miles away just so I don't have to deal with their attitudes ever again. They really need to start being helpful and stop being annoyed at those that aren't "hardcore gamers".
Great customer service!!! This location is friendly and welcoming Don Diaz and Rhys Winn go above and beyond with helping me reserve coming games and any questions i may have. I have also recommended fellow gamer to reserve and purchase games at this location!!!!!!
Gamestop Prestige is a US Electronics Store based in Ellicott City, Maryland. Gamestop Prestige is located at 9150 Baltimore National Pike #2787, Ellicott City, MD 21042, USA.
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